Shipping Policy
This Shipping Policy is for Smoke on 1he Water Fire pits and Signs and was last updated on October 10-2024
- SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Standard (1-5 Business Days)+ Production Time
Express• Available on request - Please Contact us
International Shipping:
International Standard (1-2 weeks)+ Production Time
Express - Available on request- Please Contact us
- PROCESSING TIME
Orders are processed within 3 business day(s) excluding weekends and public holidays. Once the hem has been handed to the delivery carrier, a tracking number will be sent to the customer.
- CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about cancelling an order please contact us.
- RETURNS
All sales are final and returns are not accepted.
- DELAYED ORDERS
Unfortunately, due to fluctuating order volumes delays can happen. If a product is required by a certain date please contact us to verify timeline before ordering.
- DAMAGED ORDERS
Smoke on the Water Fire pits and Signs will replace at no charge items damaged in transit.
- SHIPPING RESTRICTIONS
- We do not provide shipping to US overseas territories. Limitations exist on shipping of fire rings and fire pits outside of Atlantic Canada. Please contact us for a shipping rate to any other destination as those prices can fluctuate and we cannot guarantee pricing provided on our website is accurate.
8.CONTACT
For questions about this shipping policy, contact:
Phone: 9028026863
Email: smokeonthewaterpits@outlook.com